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post #16 of (permalink) Old 07-19-2016, 04:28 PM
Headed for the Mountains
 
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Join Date: Nov 2014
Posts: 247
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UPDATE:

We made some changes to the back end today to help with IE and other browser log-in processes.

Jeff M

Jeff
Community Manager/Admin
VerticalScope.com
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post #17 of (permalink) Old 07-19-2016, 04:30 PM
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Join Date: Nov 2014
Posts: 247
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Quote:
Originally Posted by vdg2 View Post
My old user "vdg" is not able to login nor reset the password.

Could you manually reset it?
New password sent to the email on file, do you still have the email below?

Update user is done, and Reset email has been sent to XXXXXXX@ntunix.net successfully.

Jeff M

Jeff
Community Manager/Admin
VerticalScope.com
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post #18 of (permalink) Old 07-19-2016, 05:39 PM
vdg
Headed for the Mountains
 
Join Date: Jun 2004
Location: vancouver, BC, Canada.
Posts: 282
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Quote:
Originally Posted by VS Jeff View Post
New password sent to the email on file, do you still have the email below?

Update user is done, and Reset email has been sent to XXXXXXX@ntunix.net successfully.

Jeff M
Yes, I do..but nothing in there. I've check the spam folder and everything..
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post #19 of (permalink) Old 07-20-2016, 02:38 AM
Hittin' the Trails
 
Join Date: Dec 2009
Location: Seattle, WA, USA.
Posts: 29
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I get an internal server error (500) and a blank page when trying to sign in with an old account that I haven't used in a while (ejain). Tried both with the current versions of Firefox and Chrome over the past several days. Requested a password reset; when I use the new password that was emailed to me (!), I get the same error. Looks like I'm able to create and sign in with a new account.
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post #20 of (permalink) Old 07-20-2016, 11:46 AM
vdg
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Join Date: Jun 2004
Location: vancouver, BC, Canada.
Posts: 282
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Quote:
Originally Posted by ericj View Post
I get an internal server error (500) and a blank page when trying to sign in with an old account that I haven't used in a while (ejain). Tried both with the current versions of Firefox and Chrome over the past several days. Requested a password reset; when I use the new password that was emailed to me (!), I get the same error. Looks like I'm able to create and sign in with a new account.
I never even got the new password..but I have the same identical problems like you. Error 500
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post #21 of (permalink) Old 07-20-2016, 01:18 PM
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Join Date: Jun 2014
Location: Toronto, Ontario, Canada.
Interest: Poutine-lovin', maple syrup junkie.
Posts: 410
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Quote:
Originally Posted by ericj View Post
I get an internal server error (500) and a blank page when trying to sign in with an old account that I haven't used in a while (ejain). Tried both with the current versions of Firefox and Chrome over the past several days. Requested a password reset; when I use the new password that was emailed to me (!), I get the same error. Looks like I'm able to create and sign in with a new account.
I have sent you another password to that account, hoping that will clear things up.
Also can you guys both try clearing your cache and cookies?
Also waht browsersa re you guys using when you come across the 500 error?

Quote:
Originally Posted by vdg2 View Post
I never even got the new password..but I have the same identical problems like you. Error 500
I have sent another email that will allow you to change your password.
Can you confirm that you have received that one?

Richard.

admin..
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post #22 of (permalink) Old 07-20-2016, 01:41 PM
vdg
Headed for the Mountains
 
Join Date: Jun 2004
Location: vancouver, BC, Canada.
Posts: 282
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Quote:
Originally Posted by VSadmin View Post
I have sent you another password to that account, hoping that will clear things up.
Also can you guys both try clearing your cache and cookies?
Also waht browsersa re you guys using when you come across the 500 error?

I have sent another email that will allow you to change your password.
Can you confirm that you have received that one?

Richard.
I got the second email now..and I am in! Thanks!

I was using Firefox latest and Chrome latest on Windows 10 computer when I got the error 500.
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post #23 of (permalink) Old 07-20-2016, 02:31 PM
Hittin' the Trails
 
Join Date: Dec 2009
Location: Seattle, WA, USA.
Posts: 29
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Quote:
Originally Posted by VSadmin View Post
I have sent you another password to that account, hoping that will clear things up.
Also can you guys both try clearing your cache and cookies?
Also waht browsersa re you guys using when you come across the 500 error?
This time I was able to log in after resetting the password, thanks!
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post #24 of (permalink) Old 07-21-2016, 07:05 PM
Hittin' the Trails
 
Join Date: Dec 2009
Location: Seattle, WA, USA.
Posts: 29
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Can someone delete this temporary account (ericj)? Couldn't find an option to close an account in the settings. Thanks!
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post #25 of (permalink) Old 07-22-2016, 01:36 PM
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Posts: 410
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Folded new into old accont, thanks!
Kyle

admin..
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