Can't log in - Page 2 - ClubTread Community

User Tag List

 1Likes
Reply
 
LinkBack Thread Tools
post #16 of (permalink) Old 07-19-2016, 04:28 PM
Headed for the Mountains
 
VS Jeff's Avatar
 
Join Date: Nov 2014
Posts: 247
Default

UPDATE:

We made some changes to the back end today to help with IE and other browser log-in processes.

Jeff M

Jeff
Community Manager/Admin
VerticalScope.com
VS Jeff is offline  
Sponsored Links
Advertisement
 
post #17 of (permalink) Old 07-19-2016, 04:30 PM
Headed for the Mountains
 
VS Jeff's Avatar
 
Join Date: Nov 2014
Posts: 247
Default

Quote:
Originally Posted by vdg2 View Post
My old user "vdg" is not able to login nor reset the password.

Could you manually reset it?
New password sent to the email on file, do you still have the email below?

Update user is done, and Reset email has been sent to [email protected] successfully.

Jeff M

Jeff
Community Manager/Admin
VerticalScope.com
VS Jeff is offline  
post #18 of (permalink) Old 07-19-2016, 05:39 PM
vdg
Headed for the Mountains
 
Join Date: Jun 2004
Location: vancouver, BC, Canada.
Posts: 284
Default

Quote:
Originally Posted by VS Jeff View Post
New password sent to the email on file, do you still have the email below?

Update user is done, and Reset email has been sent to [email protected] successfully.

Jeff M
Yes, I do..but nothing in there. I've check the spam folder and everything..
vdg is offline  
Sponsored Links
Advertisement
 
post #19 of (permalink) Old 07-20-2016, 02:38 AM
Hittin' the Trails
 
Join Date: Dec 2009
Location: Seattle, WA, USA.
Posts: 28
Unhappy

I get an internal server error (500) and a blank page when trying to sign in with an old account that I haven't used in a while (ejain). Tried both with the current versions of Firefox and Chrome over the past several days. Requested a password reset; when I use the new password that was emailed to me (!), I get the same error. Looks like I'm able to create and sign in with a new account.
ejain is offline  
post #20 of (permalink) Old 07-20-2016, 11:46 AM
vdg
Headed for the Mountains
 
Join Date: Jun 2004
Location: vancouver, BC, Canada.
Posts: 284
Default

Quote:
Originally Posted by ericj View Post
I get an internal server error (500) and a blank page when trying to sign in with an old account that I haven't used in a while (ejain). Tried both with the current versions of Firefox and Chrome over the past several days. Requested a password reset; when I use the new password that was emailed to me (!), I get the same error. Looks like I'm able to create and sign in with a new account.
I never even got the new password..but I have the same identical problems like you. Error 500
vdg is offline  
post #21 of (permalink) Old 07-20-2016, 01:18 PM
Administrator
 
VSadmin's Avatar
 
Join Date: Jun 2014
Location: Toronto, Ontario, Canada.
Interest: Poutine-lovin', maple syrup junkie.
Posts: 409
Default

Quote:
Originally Posted by ericj View Post
I get an internal server error (500) and a blank page when trying to sign in with an old account that I haven't used in a while (ejain). Tried both with the current versions of Firefox and Chrome over the past several days. Requested a password reset; when I use the new password that was emailed to me (!), I get the same error. Looks like I'm able to create and sign in with a new account.
I have sent you another password to that account, hoping that will clear things up.
Also can you guys both try clearing your cache and cookies?
Also waht browsersa re you guys using when you come across the 500 error?

Quote:
Originally Posted by vdg2 View Post
I never even got the new password..but I have the same identical problems like you. Error 500
I have sent another email that will allow you to change your password.
Can you confirm that you have received that one?

Richard.

admin..
VSadmin is offline  
post #22 of (permalink) Old 07-20-2016, 01:41 PM
vdg
Headed for the Mountains
 
Join Date: Jun 2004
Location: vancouver, BC, Canada.
Posts: 284
Default

Quote:
Originally Posted by VSadmin View Post
I have sent you another password to that account, hoping that will clear things up.
Also can you guys both try clearing your cache and cookies?
Also waht browsersa re you guys using when you come across the 500 error?

I have sent another email that will allow you to change your password.
Can you confirm that you have received that one?

Richard.
I got the second email now..and I am in! Thanks!

I was using Firefox latest and Chrome latest on Windows 10 computer when I got the error 500.
vdg is offline  
post #23 of (permalink) Old 07-20-2016, 02:31 PM
Hittin' the Trails
 
Join Date: Dec 2009
Location: Seattle, WA, USA.
Posts: 28
Smile

Quote:
Originally Posted by VSadmin View Post
I have sent you another password to that account, hoping that will clear things up.
Also can you guys both try clearing your cache and cookies?
Also waht browsersa re you guys using when you come across the 500 error?
This time I was able to log in after resetting the password, thanks!
ejain is offline  
post #24 of (permalink) Old 07-21-2016, 07:05 PM
Hittin' the Trails
 
Join Date: Dec 2009
Location: Seattle, WA, USA.
Posts: 28
Default

Can someone delete this temporary account (ericj)? Couldn't find an option to close an account in the settings. Thanks!
ejain is offline  
post #25 of (permalink) Old 07-22-2016, 01:36 PM
Administrator
 
VSadmin's Avatar
 
Join Date: Jun 2014
Location: Toronto, Ontario, Canada.
Interest: Poutine-lovin', maple syrup junkie.
Posts: 409
Default

Folded new into old accont, thanks!
Kyle

admin..
VSadmin is offline  
Reply

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome
 

Search Engine Optimization by vBSEO 3.6.1