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post #1 of (permalink) Old 05-10-2015, 09:08 PM Thread Starter
Scaling New Heights
 
Join Date: Mar 2014
Location: Vancouver, BC, Canada.
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Default Arc'teryx Warranties

I have a Arc'teryx jacket that I want to get repaired / warrantied, but since they're a Vancouver based company it seems silly to go through all the warranty request stuff, then shipping it, when I could potentially just take the jacket somewhere within the city and hand it directly to them and skip all the middle man stuff.

So can I just take the jacket to the head office or something, or do I have to go through the whole process?
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post #2 of (permalink) Old 05-11-2015, 01:46 AM
Scaling New Heights
 
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Location: Coquitlam, British Columbia, Canada.
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I remember talking to the Vancouver store people and they said the store can act as the middleman..however I wouldn't hesitate to call them and ask, as I may be wrong.
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post #3 of (permalink) Old 05-11-2015, 04:06 AM
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I'm pretty sure you can just take it to their place in North Van, as long as you go there when they're open. You can probably find details on their website.
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post #4 of (permalink) Old 05-11-2015, 12:57 PM
Hittin' the Trails
 
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You can also take the jacket back to the store you bought it at like Valhalla and they'll send it off for you
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post #5 of (permalink) Old 05-11-2015, 02:56 PM
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Email them and ask about it. Info is on their website. I had a similar issue a few years ago and emailed them about it. They gave me instructions for dropping it off at their Burnaby facility (warranty and repair was based there at the time - not sure if it still is). I had to get a warranty/repair number from them before dropping off.
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post #6 of (permalink) Old 05-11-2015, 03:57 PM
Dru
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I took a delaminating seam on a jacket in to the factory store in North Van and they dealt with it quickly and effectively.
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post #7 of (permalink) Old 05-11-2015, 06:25 PM Thread Starter
Scaling New Heights
 
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I bought it through LiveOutThere and I'm pretty sure they're Toronto based so going through them would just be a waste of time. I filled out the warranty request form and once I get the warranty number I'll just take it over to North Van myself. Thanks everyone.
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post #8 of (permalink) Old 05-12-2015, 01:58 AM
Scaling New Heights
 
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Quote:
Originally Posted by TheStu View Post
I bought it through LiveOutThere and I'm pretty sure they're Toronto based so going through them would just be a waste of time. I filled out the warranty request form and once I get the warranty number I'll just take it over to North Van myself. Thanks everyone.
LiveOutThere is Calgary based...but yes, it would be a waste of time

We are outdoor adventurers for two reasons: To discover the world, primarily, but also ourselves.
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post #9 of (permalink) Old 05-12-2015, 02:24 AM
High on the Mountain Top
 
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+1 to taking it to the corporate store in North Van. I didn't fill out any forms or anything ahead of time - I just showed up and they dealt with everything very efficiently. You may be out of a jacket for a bit of time though so it can be tricky to choose the right time to do it if you use it on a regular basis.
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