Join Date: Aug 2003
Location: Finally stopping that crazy suffering that is ice, climbing to concentrate on great ski tours!, .
Interest: Anything that can drag me to the mountains. Backpacking is #1, followed by climbing, dayhiking and camping with family.
Manufacturers that stand behind their gear
I'm too lazy to search right now if there is an existing thread on this, and maybe we need a new one anyway.
Companies that I've dealt with that have really stood behind their products:
1. Outdoor Research. Their Infinite Guarantee is no BS. Anytime I've had even the slightest issue with OR gear, they replace, fix, or whatever is needed to make it right.
2. Black Diamond. I had an issue with a pair of crampons, and they overnighted a new part to me. In fact, they sent a whole assembly, not just the part I needed. Oh, they sent a spare too! Then, next year, they changed the design to improve the part.
2a - Black Diamond - Diamir Fritschi Bindings - Support for the Ski Tech Shop from BD/Diamir is great. They stock the shop with tons of spare parts and work hard to find bits for even the oldest bindings that might come in.
3. MEC (in general and their brand) Okay, call me biased, but since they instituted the "Rock Solid Guarantee" I've been nothing but impressed with how they stand behind everything they sell.
4. Salewa - DynaFit. Okay, I haven't had an issue with my DynaFit bindings, but when coming across people that have, Salewa has always jumped up and made it right, and fast. A little short on the spare stocks compared to BD/Diamir, but still excellent.
Good, but not "do whatever it takes:"
1. MSR. I have a ton of MSR gear, and don't hesitate to buy their products. But, they could step up their service once in a while. Break a pole? You'll get new ones as they really stand behind their pole guarantee. Have an issue with a tent body? Well, that's another thing. I had to have mine repaired locally, and luckily MEC picked up the tab to honour their own guarantee, but I wasn't all that impressed. I've had few issues with MSR, but I can't say "wow, always awesome."
2. Komperdell. Well, it's true that those twist-lock poles break. Komperdell will stand behind their product, but it seemed like a giant hassle, so I just bought a pair of BD's and called it "caveat emptor."
3. Naxos. Well, they're not being distributed by BCA anymore, and I'm not sure if they're even in business today. BCA had to drop them as getting support from Naxos was terrible. I never considered their bindings for myself as I knew that fixing them could be a total pain.