MSR Hubba Hubba Pole Detaching? - ClubTread Community

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post #1 of (permalink) Old 07-05-2010, 06:19 PM Thread Starter
Off the Beaten Path
 
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Join Date: Apr 2005
Location: Raincouver, British Columbia, Canada.
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Default MSR Hubba Hubba Pole Detaching?

I have a four year old MSR Hubba Hubba (with black poles, not the newer gold ones). On the last two outings with it, at some point during set up or take down the cross pole has detached from the main pole. For clarity, this is the pole that is at the top of the tent perpendicular to the main hubbed pole. The ends of this pole attach to the tent through the grommets and this pole attaches to the main hubbed pole with a swivelling snap-on type attachment. It is at this snap on attachment that the cross pole has been detaching from the main pole. So far we have been able to just snap it back together, but I'm not very comfortable with this solution.

Has anyone else experienced this or have any suggestions as to what to do about it? Do I need to order new poles?
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post #2 of (permalink) Old 07-05-2010, 06:51 PM
High on the Mountain Top
 
Join Date: Sep 2005
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Interest: Backpacking, trail running, spending time with my wife, kids, and dog.
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MSR products are guaranteed. Contact them and I would not be suprised if they have you send in your pole set and they replace the entire thing.
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post #3 of (permalink) Old 07-05-2010, 07:20 PM
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MSR <s>products</s> poles are guaranteed for life.
In my long experience with MSR tents, they stand behind that.
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post #4 of (permalink) Old 07-05-2010, 08:07 PM
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I just had the same thing happen ( with the same poles) but the connection between crosspole and main poles permanently broke. I was still able to use in the field by placing it in position. When I got home, I looked up on the MSR site, called the repair number, talked with a very helpful person and was given a repair number. I mailed the poles to Seattle and within 2 weeks, the repaired poles were returned. A great company!! And a great tent!!!
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